Shipping Policy
Shipping Policy
Last updated: 1 March 2026
At Margaret & Rose - London, we strive to deliver your order as quickly and efficiently as possible.
Please review the information below regarding our shipping and delivery process.
Order Processing
All orders are processed within 1–3 business days (Monday to Friday).
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that orders are not processed, shipped, or delivered on weekends or public holidays.
Delivery Times
Once your order has been dispatched, delivery typically takes 7–14 business days.
While most orders arrive within this timeframe, occasional delays may occur due to courier operations, customs procedures, weather conditions, or other unforeseen circumstances.
We appreciate your patience and will keep you updated with tracking information throughout the delivery process.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You can track your order at:
You may use either your tracking number or order details to check the latest delivery updates.
Shipping Partners
We work with trusted international and local delivery partners, which may include:
- Royal Mail
- Evri
- DHL
- UPS
- FedEx
- Other regional delivery providers
The carrier used for your shipment may vary depending on the destination and shipping method selected.
Customs, Delays & Delivery Exceptions
While we make every effort to deliver orders within the estimated timeframe, delays can occasionally occur due to:
- Customs processing
- Severe weather conditions
- High shipping volumes
- Carrier disruptions
- Public holidays
- Other unforeseen circumstances
Margaret & Rose - London is not responsible for delays caused by third-party couriers or events outside our reasonable control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already been processed or dispatched, we may be unable to amend the delivery details.
Additional shipping costs incurred due to incorrect information may be the responsibility of the customer.
Lost or Delayed Parcels
If your parcel appears to be significantly delayed or lost in transit, please contact our customer support team.
We will work with the relevant carrier to investigate the issue and assist you wherever possible.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Margaret & Rose - London
Email: support@margaretandrose-london.com