Privacy Policy

Last updated: 1 March 2026

At Margaret & Rose - London, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Throughout this Privacy Policy, references to "we", "us", "our", and "Margaret & Rose - London" refer to Margaret & Rose - London and its online store.

References to "you" and "your" refer to any individual accessing or using our website or services.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Payment information
• Account login details (where applicable)
• Customer service enquiries and correspondence

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Device type
• Browser type and version
• Operating system
• Website activity and browsing behaviour
• Pages visited
• Referral URLs
• Cookies and similar technologies

Information from Third Parties

We may receive information from trusted third-party providers, including:

• Shopify and related e-commerce services
• Payment processors
• Analytics providers
• Advertising and marketing partners
• Fraud prevention and security providers

How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Provide delivery and order updates
• Process payments and refunds
• Respond to enquiries and customer support requests
• Improve our website and services
• Personalise your shopping experience
• Detect and prevent fraud
• Comply with legal and regulatory obligations
• Send marketing communications where permitted by law

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal information on one or more of the following legal bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent, where required by law

Sharing Your Information

To operate our business effectively, we may share your personal information with carefully selected third parties, including:

• Shopify and website service providers
• Payment processing providers
• Delivery and logistics partners
• Marketing and advertising partners
• Analytics providers
• Professional advisers
• Government authorities or regulators where required by law

We do not sell your personal information to third parties.

Marketing Communications

If you subscribe to our newsletter or consent to receiving marketing communications, we may send updates regarding:

• New arrivals
• Promotions and special offers
• Product recommendations
• Store news and updates

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Cookies

Our website uses cookies and similar technologies to:

• Ensure the website functions correctly
• Improve website performance
• Remember your preferences
• Analyse visitor behaviour
• Provide relevant advertising

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Fulfil contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce our policies

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

If you are located in the United Kingdom, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Withdraw consent where applicable
• Request transfer of your personal information to another provider
• Unsubscribe from marketing communications
• Lodge a complaint with the relevant supervisory authority

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our website and services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children under 16 years of age.

International Data Transfers

As part of providing our services, your personal information may be processed outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate measures to ensure it remains protected in accordance with applicable data protection laws, including the use of recognised contractual safeguards where required.

Complaints

If you have any concerns about how we handle your personal information, we encourage you to contact us first so that we can attempt to resolve the issue.

Please contact us at:

Email: support@margaretandrose-london.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal obligations, or regulatory requirements.

Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Margaret & Rose - London
Email: support@margaretandrose-london.com